Your handheld requires an application on your computer called Windows Mobile Device Center to send and receive information to and from s2k.
When you place the handheld on the cradle, you should hear a chirping sound come from the device indicating a good connection. If you do not hear this sound, see if you can open the Mobile Device application. Look for the following icon on your desktop and double click it.
If you do not see this icon, open the Start Menu in the bottom left corner of your screen and search for “mobile”
If you click this open and the application never actually opens, you may need to fix the services that the application depends on. Please download the “WMD service fix.bat” file that is included at the bottom of this article.
After you save the file, right click on it then select “Run as Administrator”
The following dialogue will appear:
At this point, Windows Mobile Device may open on its own in which case you can close this window and sync the handheld.
But if not, press “y” on your keyboard, then press Enter.
It will continue running the script and let you know when finished.
Use the Windows Mobile Device Center icon on your desktop, or search in the start menu to open the application.
You may need to pull the handheld out of the cradle and set back on to get the connection.
The 'Sync' button on the handheld should work like normal now.
As always, if you have any questions or run in to any issues please call s2k support or submit a support ticket.