The Series2K Support Center

Top 5 reasons why prices won’t send to the POS:

1.  Bad UPC format

2.  Correct item being sent to POS, but wrong item being scanned

3.  Lack of Internet connection

4.  No connection between the POS and Back Office PC (BOPC)

5.  Hardware/software changes to the BOPC and/or POS

#1 - Bad UPC format

UPC-A barcodes have 12 digits total 

S2K Rules: 

1.  Always Drop the last digit (on the far right) no matter what number it is

2.  Drop the first digit (on the far left) ONLY if the number is a Zero (0)

3.  The inner 10 digits are ALWAYS included.

UPC-E barcodes have 8 digits total

S2K Rules:

1.  Include all 8 digits in S2K

2.  Press the UPCe to UPCa expansion button. 

For more info on this please refer to the UPC Training section of the online manual.

#2 – Correct item being sent to POS, but wrong item being scanned

This happens quite often.  It’s easy to make this mistake.  Look at the actual item and compare the UPC numbers to the item number in S2K.  Make corrections as needed

#3 - Lack of Internet connection

The BOPC must have Internet connectivity in order to send price updates to the POS.

To test whether you have Internet connection, simply open a web browser and try to open a few web pages.  If you cannot open a web page, you don’t have Internet.  Contact your Internet Service Provider (ISP) for help restoring your Internet connection.

#4 - No connection between the POS and Back Office PC

Do the following steps in this order to test whether the BOPC and POS are connected properly:

1.  Reboot the BOPC. If after the BOPC restarts and you still can not communicate with the POS, continue with step 2.

2.  Confirm that the cables connecting the BOPC to the POS are connected properly. Sometimes when the BOPC is moved the cables accidentally come loose or disconnect completely.

3.  If you still can not communicate with the POS, contact the S2K helpdesk or your POS technical support for assistance.

#5 - Hardware/software changes to the BOPC and/or POS

This is one of the most difficult problems to pinpoint; due to the fact that the station manager is not aware of any changes to the BOPC or the POS.

•Software updates to the POS, may result in lack of communication between the POS and the BOPC. 

•Electrical storms or electrical outages tend to damage certain components on the POS.  A certified POS technician must be called to fix damaged POS equipment. 

•When calling the Series2K help desk, please let the technician know of any changes that you feel maybe causing this problem no matter how insignificant it may be.